PRIVACY POLICY Graded Interiors is dedicated to protecting and safeguarding its visitor's information. This website, hosted and delivered by the Wix.com platform, does collect personal data and the following policy sets out the principles for which this information is used or stored and complies to current General data protection regulations (GDPR). For further information or help regarding this or any other policy relating to Graded Interiors, please contact kimber@gradedinteriors.co.uk. INFORMATION COLLECTION We receive and collect personal information relating to the sales of goods and services such as bank and card details, email addresses and telephone numbers. We may also collect additional information in the form of IP addresses which link to email addresses, passwords and purchase history. We may use software tools to analyse data such as location, session time and reviews/feedback. Any information collected whilst using the Graded Interiors website will be used for the purposes of delivery and fulfilling orders, issuing refunds and resolving disputes/customer queries. Graded interiors collect personal information such as bank and card details for the purpose of selling/refunding of goods and email and home addresses for delivery of information and goods. The website does collect personal and non-personal information for purposes stated below. 1. To comply with any applicable law and regulation. 2. To deliver customer service and technical support. 3. To provide services and goods. 4. To contact visitors and customers with promotional information and events. 5. The collection of statistical data by Graded Interiors and its host, Wix.com platform, for the purpose of improving the user experience. STORING INFORMATION Graded Interiors is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix,com's data storage, database and general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. CONTACTING SITE USERS Graded Interiors may need to contact users for the purposes of deliveries, payments, queries, refunds, marketing and for purposes required by law and relating to user agreements. This contact will be in the form of email, telephone call, text message or written letter. Graded Interiors reserves the right to amend and/or update this privacy policy in accordance with any new regulations or requirements and will be effective immediately once published on the website. It is recommended you review our privacy policy at your discretion to ensure you are happy with the information contained herein. WITHDRAWING CONSENT If you do not wish for your information to be collected for purposes other than sales and communication, please email directly to kimber@gradedinteriors.co.uk and request for consent to data processing to be withdrawn. For any other queries or information regarding this privacy policy, please contact kimber@gradedinteriors.co.uk
TERMS OF USE The following terms of use for Graded interiors shall be governed by and interpreted in accordance with English law. Your statutory rights are not affected. WEBSITE USE By interacting with, purchasing from, or viewing Graded Interiors products, services and intellectual property, you agree to adhere to the terms and conditions set out in this policy as applicable to online purchasing regulations in the United Kingdom. We reserve the right, at any time, to amend or withdraw products, services and information without notice as and when required. FAULTY OR DAMAGED ITEMS. All products purchased via the website are non-refundable unless faulty or damaged. Prompt notification to Graded Interiors of 48 hours' notice from receipt of goods must be given to ensure a suitable outcome can be achieved such as a refund or replacement. You will be asked to provide proof of the damaged/faulty item and once Graded Interiors is satisfied with the information provided, a refund or replacement will be issued. COLOUR AND FINISH DISCREPANCIES Due to the age and nature of antiques and handmade items, colours and finishes may vary slightly to the website images and must be considered before purchasing as refunds will not be given for such variations. SHORTAGES AND DISCREPANCIES In rare instances, stock discepancies and shortages can occur and may affect some deliveries. Should this issue arise, these will be communicated to the customer quickly and with every effort made to provide the customer with a satisfactory outcome, whether this is a refund, replacement or waiting list allocation. LIABILITY Graded interiors accept no liability for loss or damages occurring due to wilful misuse of products due to failure to comply to safety guidelines or instructions. PAYMENTS Purchases can be made via the website using most bank cards such as Visa and Mastercard. Cheques are not accepted unless for larger antique purchases and such orders only fulfilled after the cheque has cleared. INTELLECTUAL PROPERTY All images, designs and product photographs are the property of Graded Interiors and are protected by law. No copying or use of these images, designs or photographs shall be permitted without the prior, written consent of the owner of Graded Interiors, Kim Gray. The Graded Interiors logo and name is protected by a UK trademark and owned solely by Kim Gray and not to be used by any person or company without prior, written consent.
COOKIE POLICY This website uses cookies to collect information on users and their interactions with the Graded Interiors website. Cookies are small files of information relating to site usage, logins and habits that enable a website to deliver a better user experience. This site uses analytical and advertising cookies to deliver a more personalised experience across the website and other Graded Interiors social media locations. OPTING OUT OF COOKIE COLLECTION If you click "agree" to the cookie policy banner, you are consenting to their use by this website. Cookies are optional and can be opted out of on the cookie banner or you may choose to not use this website and delete any associated cookies from your browsing history. If you would like more information on cookies and their use, please visit the Information Commissioners Office at ico.org.uk. SELLING OF THIRD-PARTY INFORMATION As well as cookies, you can also request that collected data from using this website, not be sold to third parties. You can find this opt out link at the bottom of the home page, with the other business policy links. For any further information relating to this cookie policy, please contact kimber@gradedinteriors.co.uk.